The Grand Hotel Leicester is seeking an experienced and
enthusiastic Night Porter to join our team. This is an exciting
opportunity for a motivated individual to play a key role in delivering
exceptional guest experiences at our renowned hospitality venue during the
night hours.
The Night Porter is responsible for:
- Ensuring
the smooth and secure operation of the hotel overnight
- Providing
a warm welcome to guests, assisting with luggage on arrival and departure
- Delivering
exceptional guest service throughout their stay, including wake-up calls,
message handling, reservations, and responding to requests
- Handling
guest queries, complaints, and suggestions promptly and professionally
- Supporting
Front of House with cashiering duties, incident reporting, updating system
records, and completing night audit procedure...