Proficiently operate the Front Desk including the checking and preparing of reports and statistical information in accordance with service standards and procedures during the night shift.  Take responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines.

Key Duties

• Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues which may be discussed formally or informally.
• Effective supervision of the night portering personnel.
• Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Totally conversant PMS and balance procedures.  Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager....