NICE Contact Center Configuration Specialist, Chicago, IL

We are seeking a NICE Contact Center Configuration Specialist to maintain and improve our NICE inContact platform and connections with external systems. This role combines strong technical expertise with a deep understanding of the law firm’s business processes and goals and involves day-to-day collaboration with cross-functional teams and stakeholders. The NICE Contact Center Configuration Specialist will design and implement systems to provide optimal support experiences for clients and efficient workload management for our client support teams. Prefer candidates residing in the Chicago, IL or Orlando, FL area for a hybrid onsite/remote arrangement.

NICE Contact Center Configuration Specialist Responsibilities:

– Continuous improvement of IVR scripting in collaboration with operations team leadership.

– Developing and maintaining custom integrations to backend systems s...