Job Summary
Manage and support enterprise SASE operations using Zscaler ZIA and ZPA platforms, focusing on BAU operations, incident management, policy administration, troubleshooting, and secure user connectivity. Responsibilities
Manage daily operations of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) services to ensure continuous secure connectivity Troubleshoot L2/L3 issues related to SSO/SAML, SSL inspection, PAC/forwarding, tunnels/connectors, DNS, and policy enforcement to resolve incidents efficiently Configure and maintain Zscaler Client Connector, GRE/IPsec tunnels, PAC files, application segments, access policies, SSL inspection, and URL filtering for optimized security posture Administer policies, implement changes, and manage exceptions to maintain compliance and operational integrity Support integrations with identity and security platforms including Azure AD/Entra ID, Okta, ADFS, Splunk, QRadar, ServiceNow, Intune, Jamf, and multi-factor authenticat...