Description
Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Manager
Job Description & Summary
Customer Support & Relationship Management
Act as the regional escalation point for network-related customer issues, ensuring timely resolution and effective communication.Build and maintain strong customer relationships, understanding business needs and aligning network services with customer objectives.Lead regular service review meetings to assess performance, address concerns, and identify improvement opportunities.Process Improvement
Drive continuous improvement initiatives to enhance service quality, operational efficiency, and team productivity.
Develop, maintain, and govern network operations and support SOPs, ensuring consistency and com...