Network Operations Manager – Global Law Firm

We are seeking an experienced Network Operations Manager to stabilise Network Support & Engineering globally, overseeing the service delivery of daily Network Operations. Acting as a strategic deputy to the Head of Networks, you will support the optimisation of the service and utilise monitoring systems to drive performance of the globally distributed engineering team. Key Responsibilities

Operations Leadership: Lead and structure network operations. Proactively manage service delivery, ensuring all issues are resolved promptly to maintain high business satisfaction.

Strategic Deputy: Act as the right-hand to IT leadership team, driving continuous improvement in team efficiency and reporting on network performance.

Operational Reporting: Utilize existing network monitoring tools and dashboards to generate reports, track Service Level Agreements (SLAs), and log critical metrics.

Vendor & Pr...