Why this role is exciting

• Be critical network infrastructure and technical delivery.
• Work on carrier-grade networks with Cisco, Juniper, Fortinet, and APN services.
• Operational improvements, incident resolution, and knowledge transfer.
• Enjoy career development and certification support

Key Responsibilities

• Deliver advanced technical support across routers, switches, firewalls, APN services, and wireless access points.
• Network troubleshooting, voice patching, and change management in line with ITIL and best practice frameworks.
• Collaborate with internal teams, vendors, and clients to translate business needs into effective technical solutions.
• Maintain and enhance technical documentation and operational procedures.
• Act as a senior escalation point, providing mentorship and leadership within the team.
• Ensure regulatory and security compliance (ICASA, POPIA...