NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments.

Key Responsibilities

• Perform continuous monitoring using UN‑approved tools across:
• Network, servers, storage
• Satellite & RF infrastructure
• Security devices
• Public cloud (Azure, AWS)
• M365 and application platforms
• Handle event management and alarm triage
• Perform Tier‑1 troubleshooting following approved SOPs
• Escalate incidents to:
• Tier‑2 engineering teams
• External service providers (as required)
• Support incident, critical incident, and security incident processes
• Execute approved low‑level operational activities (e.g. checks, verifications, routine actions)
• Maintain accurate incident records in UN‑provided ITSM/CRM tools