We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams. 

Key Responsibilities 

Network Monitoring & Performance 

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos 

• Analyze performance trends, bandwidth, latency, packet loss, and KPIs 

• Maintain monitoring thresholds, alert policies, and SLA metrics 
   

Incident & Problem Management 

• Respond to alerts and outages within SLA timeframes 

•  Perform triage, diagnosis, and manage incident lifecycle 

•  Conduct root cause an...