Description You will progress to manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership ensuring that the work is delivered safely, on time, within budget and to our Client s expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a right first time approach. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence a dramatic improvement in the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus s services. Key Responsibilities Manage the Service Delivery Sup...