Job Title: NetApp Support Engineer
Key Responsibilities

• L2/L3 Technical Support: Diagnose and resolve complex software and performance issues within NetApp storage environments.
• ONTAP Management: Troubleshoot, configure, and maintain NetApp Data ONTAP (Cluster-Mode).
• Hardware Troubleshooting: Handle break/fix scenarios, controller replacements, and disk shelf issues.
• Client Collaboration: Coordinate directly with the US client team to ensure data availability and storage health.

Qualifications & RequirementsMandatory Certifications
Candidates must hold at least 3 of the following certifications upon hire, and be willing to pursue the remaining 2 after onboarding:

• NCSE (NetApp Certified Support Engineer Professional)
• NCSE OS (NetApp Certified Support Engineer, ONTAP Specialist)
• NAHSE (NetApp Accredited Hardware Support Eng...