What you will do

• Deliver outstanding customer support via phone calls, chats, and emails;
• Address customer inquiries (check-ins, access issues) and resolve incidents (e.g., A/C issues, neighbour complaints);
• Assist with support ticket backlog and ensure timely resolutions;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meetKPI;
• Support internal teams to resolve operational challenges.

What you need to succeed in this role

• Native Spanish and advanced (C1) English communication skills
• At least 1 year of experience in customer service and hospitality
• Experience with CRM systems (e.g., HubSpot, Aircall);