National Support Technician
US-OH-
Job ID: 34538
Type: Full-Time
# of Openings: 1
Category: Field Service
HOME (OH)
About the Role
Ensures specific products and technology programs are executed in the field effectively while maintaining ongoing product quality and services to all stakeholders.
Your Impact
Field Support:
- Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment.
- Provides field support for new product introductions & installations.
- Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance in utilization of available sources of information.
- May audit accounts/equipment for performance and ensure proper maintenance, report on others work to ensure it meets company standards, and report findings on the SAR.
- Escalates issues in a timely manner that minimizes customer downtime.
- Informs Canon USA Management on escalatio...