SUMMARY:
Illovo (Sandton) - Are you a strategic customer experience leader passionate about transforming client journeys and driving service excellence? Take the next step in your career by shaping national customer experience strategies within a dynamic financial services environment. Our client is a well-established and highly respected financial services and employee benefits consulting firm with a national footprint across South Africa.

POSITION INFO:
As the National Customer Experience Manager based in Johannesburg, you will report directly to the Group Executive Committee. In this pivotal role, you will develop and execute comprehensive customer experience strategies across multiple business units, ensuring high-quality service delivery across all member, employer, trustee, and intermediary touchpoints. Key Responsibilities Develop and execute customer experience strategies aligned with business objectives across all business units. Drive...