Whether you come from a background in customer service, technical support, help desk work, or a related field, you can be successful in this role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!

About The Role:

As a Technical Support Specialist, you’ll be the go-to expert for our borrower portal and a trusted resource for both borrowers and internal loan teams. You’ll help Veterans navigate important tools during their homebuying journey, from enrolling in the portal to uploading and signing documents. Patience, empathy, and clear communication are key, especially when supporting borrowers who may be new to online systems. While you’ll answer general questions about the VA loan process, you’ll always operate within company and legal guidelines, which means you won’t take loan applications or discuss ...