Position Description

Multilingual Service Desk Analyst

Languages

• Dutch
• French
• Estonian
• German
• Finnish
• Japanese
• Mandarin
• Latvian
• Lithuanian
• Norwegian
• Portuguese
• Swedish

Want to expand your experience in one of the world's largest IT and business consulting services firms?

Your future duties and responsibilities

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the...