Description

The Base OS Engineer (L1) is an intermediate position in the EUC/DC/FS engineer job family and is proactive in identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Base OS Engineer Engineer (L1) focuses on second line support for low to medium complexity incidents and maintains the Datacentre or End-user Computing environmental and monitoring equipment.

Monitor infrastructure

The Base OS Engineer Engineer (L1) ensures that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools, and respond to alerts. Where software is a component of the solution, they will also take responsibility for ensuring that th...