Role Objective:

• Deliver excellent customer service by completing repair orders accurately and within allocated timeframes.
• Optimise Service Department productivity while ensuring customer safety and satisfaction.
• Promote company's brand values through professional and knowledgeable service.

• Complete repair orders efficiently, meeting or exceeding workshop labour targets.
• Diagnose customer issues, provide solutions, and communicate findings effectively.
• Ensure timely parts ordering and allocation for repair completion.
• Stay updated on technological changes through training and continuous learning.
• Support Service Manager and Foreman in enhancing departmental efficiency.
• Adhere to dealership processes and contribute to continuous improvement initiatives.
• Maintain clean and organised workstations, tools, and vehicles.