The Mortgage Servicing Business Analyst serves as a liaison between business stakeholders, servicing operations, and technology teams to analyze, document, and improve mortgage servicing processes and systems. This role is responsible for gathering business requirements, identifying operational efficiencies, supporting system implementations, ensuring regulatory compliance, and driving strategic initiatives that enhance the customer and employee experience throughout the mortgage servicing lifecycle.

Essential Duties and Responsibilities

Business Analysis & Requirements Management

• Gather, document, and validate business requirements from servicing stakeholders.

• Analyze existing business processes and identify opportunities for automation, optimization, and cost reduction.

• Develop business requirements documents (BRDs), functional requirements, proc...