Seize the opportunity as Front Desk Manager at Le Centre Sheraton in Montreal, QC. Lead a dynamic team focused on enhancing guest satisfaction through exceptional service.
As a vital part of the management team, you will assist the Front Office Manager in daily operations. Your expertise in guest services will guide your team in achieving set goals while maintaining operational excellence. Develop effective communication and resolution strategies to ensure both guest and employee satisfaction.
Key Responsibilities:
• Direct day-to-day front desk operations and staff
• Implement guest service initiatives and training
• Manage complaints and ensure satisfaction
• Supervise staffing levels for operational needs
• Monitor service quality and standards compliance
Requirements:
• GED or high school diploma essential
• Minimum 2 years in guest services or managerial role
• Associate's degree in Hospitality or Business preferred
• Proven ability to lead and ...