Primary Duties and Responsibilities

• Monitor mobile device programs through Alerts Management systems and advise Branch Management on worker performance; publish statistics regarding performance against set goals.
• Inventory control, activation, deployment, and de‑activation of mobile devices.
• Track retrieval of devices from inactive and terminated employees.
• Identify relevant training needs, documentation, and opportunities for improvement.
• Provide training to new workers during the onboarding process.
• Troubleshoot basic issues with devices as needed.
• Other duties as assigned.

Qualifications and Education Requirements

• Post‑secondary education.
• IT Support experience or Desktop Administration experience.

Competencies

• Excellent presentation skills.
• Time management.
• Proven ability to manage time-sensitive tasks.
• Strong work eth...