We’re hiring: Mid-Level Business Analyst (eCommerce / Digital)

We’re looking for a mid-level Business Analyst to join our growing digital/eCommerce team. If you enjoy wearing multiple hats, care deeply about UX/UI and user journeys and want to take real ownership of delivery and outcomes, this could be for you.

What You’ll Do

• Analyse and document business requirements with a strong focus on UX, UI and end-to-end customer journeys
• Manage and de-escalate client concerns with confidence and professionalism
• Support day-to-day running of the team, ensuring high-quality delivery outputs
• Work closely with a Senior Business Analyst who will mentor and guide you
• Help grow and manage the product through strong process, prioritisation and collaboration
• Liaise with stakeholders across all levels of the business
• Coordinate vendors and support third-party integrations (exposure to integrations is a plus)