Job Summary:

The M365 L2 Engineer is a mid-level role within the IT Operations team, responsible for supporting and maintaining the Microsoft 365 (M365) environment. The role focuses on providing technical support, issue resolution, and assisting in administration activities to ensure smooth functioning of M365 services such as Exchange Online, SharePoint, Teams, and OneDrive.

Key Responsibilites:

M365 Administration Support

• Assist in configuration and administration of M365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Perform user management (user creation, license assignment, mailbox management, access controls).

Incident & Request Management

• Handle L2-level incidents and service requests related to M365.
• Troubleshoot and resolve moderate complexity issues (mail flow, Teams access, SharePoint permis...