Job Summary: We are seeking an experienced and customer-focused Support Lead to oversee day-to-day support operations. The role involves managing a support team, ensuring seamless customer service delivery, resolving escalations, improving operational processes, and coordinating with cross-functional teams to enhance overall client experience and business efficiency. Key Responsibilities: Monitor daily support operations, ensuring service quality and timely issue resolution. Handle escalated customer concerns and provide effective resolutions. Ensure prompt response to client queries related to financial products, transactions,