Position Overview
Duties: Coordinate, arrange and confirm all group logistics/requirements pre-arrival, during stay and post-departure. Collect information and create detailed itinerary or working documents for all groups and events ensuring all operations departments are updated of the requirements and any changes made. Host clients for regular FAM trips and site inspections and ensuring they are well educated on the lodge various facilities, varied offerings, and capabilities. Bringing in and following up on new leads and conversion of group bookings. Promote and actively sell activities at the lodge to increase revenues while enhancing guests’ satisfaction. Maintain strong relationships with all high producing PCOs, agents, corporate clients, and other trade partners to ensure their needs are always fulfilled. Requirements: Hospitality or Event Management diploma from a reputable institution or academy. Minimum 3-years’ experience as a MICE Manager, Banqueting Co-ordinator, or Guest Relations Manag...