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Merchant Success & Support Specialist - E-commerce SaaS

SHOPLINE | singapore, Singapore | Posted June 09, 2026

Position Overview

SHOPLINE is looking for a customer service representative to assist merchants through live chat, email, and phone. You'll resolve queries, monitor merchant KPIs, and collaborate with various teams to enhance user experience.

The ideal candidate has at least one year of customer service experience, good command of English, and strong communication skills. This role provides an opportunity to contribute to a leading smart commerce platform in Singapore.

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