AboutTap TapPaymentsisrevolutionizingonlinepaymentsacrosstheMENAregionbyconnectingbusinesseswithsimple,unifiedpaymentexperiences.Weneedexceptionaltalenttohelpusonthisjourney.
TheOperationsteam Greatideasaren'tenough.Tobuildatrulyglobalbusiness,,operate,andscaleourcustomer,!let'sdothis
AsaTapsteryouwill: - Providequalitycustomercaretoinboundcalls,chatandemails
- Accuratelycategorizethereasonforthecustomercall/chat
- Raisesupportticketswithcompleteinformationtoenabletrackingandresolutionofcustomerrequests
- Investigateandresolvecustomercomplaintsthenclosesupporttickets
- Maintainadatabaseofcustomerinformation
- Escalateinquiriestotheappropriateteam
- Assistcustomerswithregistrationoraccountcreation
- Passcustomerfeedbackontotheproductorsalesteamtoimprovetheorganisation’sofferings
- Respondpromptlytocustomerinquiries
- Maintainapositive,empathetic,andprofessionalattitude ...