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Job Summary:

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.  Member services representative will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.

Essential Duties and Responsibilities:

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:




• Answer phones in a friendly manner and assist callers with a variety of questions.


• Check members into the system.


• New member sign-up.


• Take prospective members on tours.

• Facilita...