General Job Description
The Member Advocate is responsible for providing excellent member service and accurate processing of financial transactions, resolving account issues, and answering questions; to identify and suggest financial services that would fit our member’s financial needs.
Essential Duties & Responsibilities
Provide prompt, professional, accurate service and support to all members and associates while abiding to member centric model for service standards established by the credit unionWithin established levels of authority, process transactions, resolve problems and answer questions regarding account issues and Credit Union products and services within a timely mannerReceive, inspect, and verify cash and negotiable instruments for deposit, accept loan payments and perform a variety of other financial transactions as directed and in accordance with established policies and proceduresOpen all types of new member...