Summary




Reporting to PPG Call Center Manager and working in the Centralized Refill group, assists patients with medication management, refills and other duties as assigned. Works with other teams within the Access Center, to include the PPG Schedulers, RN Triage team, and the Medication Authorization team to ensure callers needs are met for items related to medication management. Uses Epic (or current Electronic Medical Record) as the official patient record for documenting all items related to medication management review to include appointment history, scheduling a new appointment, reviewing previous telephone encounters, and Epic drug protocols as typical steps in the daily work to ensure safe medication management activities.





Education




High school graduate or equivalent GED required. Successful completion of an Indiana Board of Pharmacy approved Pharmacy Technician Training program.

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