This position is contingent on contract award.​​​​​​

The Medical Support Assistant Lead provides day-to-day oversight for Medical Support Assistant services supporting VA Puget Sound Health Care System Community Care scheduling. This role focuses on workload assignment, quality control, staff support, production reporting, and escalation across consult intake, Veteran and provider outreach, appointment scheduling, documentation, and care coordination workflows.

Location: Puget Sound, WA

Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. Pacific Time, excluding federal holidays, unless otherwise directed.

Work is performed remotely from a contractor-provided work location. If directed, work may occur at the American Lake or Oxbow campus. Supported sites include Seattle, American Lake, Oak Harbor, Mount Vernon, Everett, Auburn, Olympia, and Puyallup.

Key Responsibilities:

• Serve as ...