Summary The incumbent serves as an Advanced Medical Support Assistant in the Health Administration Service at Fort Meade, MD. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT) and performs administrative duties, customer service and other duties assigned for the proper and timely treatment of patients. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. Responsibilities DUTIES: Scheduling appointments in accordance with VHA Directive 1230 and VHA Directive 1232 (2); including canceling, re-scheduling, and no showing patient appointments and/or consults. Ensuring appropriate patient actions are taken within Integrated Scheduling Solution (ISS) (scheduling, check-in, check-out, and no- shows). Daily review of active/pending consults, Recall List (Delinquent), Return to Clinic Orders (Query from ISS) and View Alerts, Secure Messager, online appointments (...