Description
We are seeking a compassionate and detail-oriented Medical Customer Service Representative to provide outstanding support to patients and their families. In this role, you will help patients understand their financial responsibilities, assist with payment arrangements, post payments to patient accounts, and support self-pay patients in pursuing state assistance when applicable. This is a high-volume, patient-facing role that combines customer service, healthcare administration, and financial support responsibilities in a fast-paced call center environment. This role is remote 3 days a week after training.


Hours: M-F: 8am – 4:30pm


Responsibilities:

+ Provide outstanding customer service to patients and families by phone.

+ Handle a high volume of inbound and outbound calls, approximately 60 per day.

+ Help patients understand medical bills, balances, and financial responsibilities.

+ Assist with payment p...