Overview

Medical Billing Customer Support Representative

Join our growing team as a Medical Billing Customer Support Representative and play a key role in helping patients understand their medical bills and insurance coverage. We are looking for a detail-oriented professional with strong communication skills and a passion for delivering excellent customer service.

Responsibilities

• Assist patients with inquiries related to medical billing, insurance coverage, and payment options
• Handle billing concerns through calls, emails, or chat in a professional and timely manner
• Investigate and resolve billing discrepancies, denied claims, and account issues
• Clearly explain billing statements, insurance benefits, and available financial assistance
• Maintain accurate records of customer interactions while ensuring compliance with healthcare regulations
• Coordinate with internal teams to resolve complex bil...