Responsibilities

• Responsible for the operation and management of the customer interaction channels, such as service hotlines, emails, ZOOMLINK, social media, etc., providing professional and timely customer service and support.
• Responsible for answering customer inquiries with accurate information about ZOOMLION products, technologies, after‑sales services, etc.
• Responsible for registering all kinds of customer requests/inquiries, including but not limited to service orders, complaint processes, consultation processes, etc.
• Responsible for customer callbacks and satisfaction surveys: contact customers to get feedback and opinions via calling, sending email, online chat, and on‑site; record the callback details and customer feedback in the system.
• Responsible for monitoring and pushing service process, maintaining close communication with customers and product line service team, reminding service team to proceed with service orders...