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DSV - Global Transport and Logistics | singapore, Singapore | Posted June 12, 2026
Position Overview
Job Req Number: Time Type: Full Time
- Customer Service Management:
- Serve as the primary point of contact for key clients regarding logistics-related matters, including inquiries, complaints, and special requests.
- Handle complex customer issues, ensuring timely and effective resolutions.
- Provide proactive communication to customers regarding order status, shipment updates, delays, and potential disruptions.
- Foster long-term customer relationships through personalized service and solutions.
- Problem Resolution:
- Identify, investigate, and resolve complex logistics and delivery-related issues, including shipping discrepancies, delayed shipments, and inventory concerns.
- Work closely with internal departments (e.g., logistics, warehouse, transportation) to ensure problems are addressed promptly and effectively.
- Ensure that customer complaints and inquiries are handled with ...