- Customer Centricity -



Test drive with the customer and ensure transparency in all work.



Demonstrate excellent problem-solving skills, quickly resolves vehicle issues to achieve high customer satisfaction.



Maintains a positive and professional manner, even in challenging situation.



Ensuring all the parts are returned.



Good rapport-making skills and supports the shop manager to attain customer satisfaction.



- Technical Management -



Perform vehicle diagnosis (e.g., electrical, air-conditioning, mechanical, and etc.).



Perform vehicle mechanical repairs (e.g., under chassis, suspension and drivetrain).



Perform vehicle maintenance (e.g., Oil change, brake cleaning, AC cleaning).



Handles multi-brand expertise (e.g., German, American, Japanese and other European).



Continuous learning of existing technical and new technical specif...