The Guest & Safety Experience Specialist is responsible for supporting the overall guest experience, ensuring the safety of both hotel guests and Associates, while also handling all respective security issues and/or disruptive activity that may occur at the hotel.

QUALIFICATIONS:

• High school diploma or equivalent with at least 2 years applicable security and/or guest-related hotel experience is required.
• Current FLSD (Fire Life Safety Director) T89 or F89 license required.
• Ability to clearly communicate with guests in respectful and courteous manner while portraying a degree of professionalism at all times.
• Ability to Solve problems and handle emergency situations
• Comprehensive knowledge of all fire and life safety systems
• Ability to operate radio or telephone equipment and/or console monitors
• Effective oral and written communication skills
• Active listening skills