Drive transformational marketing initiatives with EY as a Manager in Marketing Transformation & Loyalty. Shape the future of customer engagement with expertise in AI, Martech, and strategic partnerships.
As a pivotal Manager at EY, you will lead the integration of marketing transformation initiatives designed to enhance client experiences in Canada. This role blends business development with marketing innovations, analyzing customer feedback, and implementing service design improvements. Engage with cross-functional teams and collaborate with senior leadership to ensure strategic alignment and impactful results.
Key Responsibilities:
• Oversee customer interactions for seamless experiences
• Guide cross-functional teams in project execution
• Analyze customer feedback for growth opportunities
• Support transformation program development and execution
• Establish KPIs and report on service excellence
Requirements:
• 10+ years in Marketing leadership or consult...