Manager

Job Role: Technology Support Services

Department/School: Technology

Pay Grade: AD4

Reports to: Director of Technology Support

HR Date Approved: February 2026

HR Date Revised:

SUMMARY:

The Technology Support Services Manager provides leadership and operational oversight for the district's Technology Support Technicians and Help Desk operations. This role ensures high-quality customer service delivery, efficient incident and service management, and effective collaboration across technology teams. The position is responsible for staff development, workflow management, reporting, and continuous improvement of support services in alignment with district goals and cybersecurity standards.

MAJOR RESPONSIBILITIES AND DUTIES

Support Services Management

• Supervise and support Technology Support Technicians and Help Desk staff.
• Oversee the Help Desk system, including daily operation...