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Manager, Technical Customer Support

Nordson Corporation | bangalore, India | Posted June 07, 2026

Position Overview

Essential Job Duties and Responsibilities

  • Manage the technical services operations, providing guidance and support to team members in delivering excellent customer service.
  • Maintain good communication with regional commercial and application / technical leaders, to ensure priorities for support are being met by the applications and technical teams.
  • Collaborate with cross-functional teams to identify and resolve technical issues effectively.
  • Work directly with headquarter-based product group and engineering team in the areas of product development and pre-and post-sales phases to ensure field resources will be available for support.
  • Make the decisions on which solutions to implement when complicated technical problems arises. Being transparent with the team about challenges, failures, and successes.
  • Meets with relevant stakeholders regularly to give progress report including project status, customer needs and challenges, te...
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