SpaSoft by Jonas Hospitality - Support Manager

The Support Manager supervises SpaSoft’s support operations. This person is a role model for the support team and ensures that services are delivered in a professional and timely manner. This includes providing supervision, technical consultation, and solutions for pre and post installation work. In addition to overseeing the support team, this person works closely with the Director of Client Services towards consistently improving global customer service.

The base salary for this role is $70,000-$80,000.

Job Responsibilities

• Provide leadership to SpaSoft support team in delivering excellent customer service
• Manage the case workload. Analyze, prioritize, and delegate support cases. Ensure timely responses from support team
• Serve the support and implementation team as escalation point
• Manage software distribution. Ensure that approved and up to date files are depl...