Business Segment: Insurance & Asset Management

Location: ZA, GP, Roodepoort, 4 Ellis Street

To lead, optimise, and continuously improve the Short-Term Insurance claims call centre operation nationally, ensuring high performance across service delivery, customer experience, cost control, quality, compliance, and people capability. The role is accountable for translating claims strategy into operational excellence, enabling teams to deliver fast, fair, empathetic, and compliant claim outcomes at scale.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Insurance
• Experience Required: Minimum of 5 years’ experience in a senior claims management or leadership role. Minimum of 10 years’ experience in the Short-Term Insurance claims or customer service industry. Proven leadership of a claims call centre environment. Strong background in buildings/homeowners claims, recoveries, and liabilities. <...