Description
Business and Product Operations organization is looking for a Manager to lead the Sales Planning Support function within the Business Insights, Operations, & Support organization. This role is responsible for delivering frontline (Tier 1 and Tier 2) support for AWS Sales Planning tooling and processes, driving operational excellence, team development, and continuous process improvement across a high-volume ticket resolution environment. The Manager will oversee the end-to-end ticket lifecycle, ensure quality standards in issue triage and escalation, and collaborate with specialized teams (Tier 3) to drive resolution of complex sales planning inquiries, problems, and incidents. This position plays a critical role in enabling AWS sales and sales operations teams worldwide by ensuring timely and accurate support for planning tools. The Manager will also drive initiatives to scale support capacity, improve self-service resolution, and reduce time-to-resolution through automa...