About the Role Klook's Car Services team is one of the fastest-growing verticals in the business, connecting millions of travelers with private transfers across Asia-Pacific. As we scale our Private Transfer product, we're looking for a Service Operations specialist who has been in the trenches of ground transportation — someone who knows firsthand how airport pickups actually work, what breaks down at 2am when a flight is delayed, and why drivers sometimes don't show up. This role sits within the Car Services Planning team and owns the service operations agenda for Private Transfer globally, with a center of gravity in Southeast Asia markets (Thailand, Singapore, Malaysia, Indonesia, Vietnam). The job is fundamentally about being close to the ground — understanding how our suppliers operate, where the real friction points are, and building solutions that work for them as much as for the traveler.
What You'll Do
Get Close to the Ground First Spend meaningful time embedded with ou...