Drive product innovation at HelloFresh as a Senior Manager focused on Customer Experience Strategy. Utilize data and insights to enhance the customer journey and satisfaction.
HelloFresh is hiring a Senior Manager with a robust background in Strategy or Management Consulting. This role involves analyzing customer feedback, monitoring metrics like NPS, and advocating for customer-centric improvements across various departments. You’ll be pivotal in developing actionable insights that drive customer retention and satisfaction.
Key Responsibilities:
• Analyze customer metrics to pinpoint friction points
• Use data-driven research to guide product changes
• Spearhead initiatives that advocate for customer needs
• Maintain a strategic roadmap for improvement projects
• Align cross-functional teams to support customer goals
Requirements:
• 6+ years in relevant fields such as Marketing Analytics
• Proven track record in using data for strategy
• Advanced skill...