As a Manager of Mortgage Operations, you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions.

What you’ll do:  

• Interview, train, evaluate, coach, and motivate staff.
• Ensure staff are trained on policies, procedures and guidelines, and underwriters.
• Work with management in setting & monitoring effective performance goals. Ensures quality member service, loan production standards and loan quality standards are maintained at all times.
• Manage all operations pipeline, ensuring accurate and timely follow up.
• Resolve member service and loan issues.
• Review loans that are escalated by sales or operations staff.
• Maintain current working knowledge of all loan products, procedures, systems, regulations, etc. to ensure compliance with regulatory agency requirements. Stays curre...