Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide and over 500,000 business users, Replit is democratizing software development by removing traditional barriers to application creation.

Job Description:

As the Manager of Learning & Knowledge Management at Replit, you’ll build and lead the function that enables the Support organization to develop the expertise, readiness, and operational knowledge required to deliver world-class customer support. You’ll ensure Support teams across FTEs and vendors ramp quickly, adapt to rapid product evolution, and confidently support customers across every surface of the platform.

You’ll operate as both a builder and people leader. Early on, you’ll directly design onboarding, release enablement, and continuing education programs while establishing the knowledge strategy and systems that scale with the Support or...