About the Team

Zillow Group’s Engineering and Development team builds secure, scalable, and automated systems that support employees across the company. By delivering reliable first‑party and third‑party cloud solutions for internal customers, the team helps improve productivity, strengthen security, and enable teams to do their best work every day.

About the Role

As the Manager, End‑User Support, you will lead a team at the front line of IT support and help shape a seamless technology experience for employees across Zillow Group. In this role, you will drive high‑quality support in a distributed environment, strengthen partnership between IT and internal customers, and collaborate across technical teams to improve service, scale operations, and support the business as it grows.

• Lead, coach, and develop a team of IT support technicians through goal setting, feedback, task prioritization, and performance management.
• Oversee incid...