*MANAGER II OPERATIONS*
 
WHAT IS THE OPPORTUNITY?
Responsible for planning, controlling and directing an operational function and its staff. This role oversees a team responsible for operation related activities on behalf of all lines of business. Includes day to day management of staff, balancing workloads, monitoring service levels and building relationship with the stakeholders of the LOBs. Become fully trained in all the areas of the department. Focus on the long-term, strategic activities of the department with an emphasis on workflow automation, quality and performance metrics. Responsible for all projects assigned to operational department, compliance related activities and serves as subject matter expert and liaison on cross-functional task forces and project teams.
 
WHAT WILL YOU DO?
* Builds and manages a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colle...